What’s your return policy?
All of our plants spend a year or more in our direct care at our facility. We do not reship from third party suppliers as many companies do, that we may ensure the highest quality of product to you. We spend a great deal of time selecting the best plants possible from our inventory and guarantee they arrive in healthy condition.
Spending a long time in transit can be stressful for plants, and in some cases, they will show minor signs of stress. This is natural and nothing to be concerned about, and they will perk up in a few days to a couple of weeks. If the plant deteriorates in health and perishes due to apparent stress of shipping and handling, or any other factor within our responsibility, we will either replace the plant, send a full refund, or reach a reasonable agreement. Our guarantee is valid for 30 days from the date the plant is received.
We do not guarantee plants that perish due to customer neglect or factors outside our responsibility. The most common factors being: 1) Forgetting to water the plant when necessary. 2) Extreme heat or cold. 3) Choosing a plant that is not hardy for a specific climate; we try to recommend the best plant for each customer and warn those who choose a plant that may be risky for their climate. However, sometimes one may order a plant not suitable for their area, and we do not notice their error.
DO you ship oversea's and to P.O. boxes?
We don't ship internationally, and we don't ship to HI, CA, FL, and AK.
We don't ship nut trees to GA or TX.
We can ship to PO boxes.
Do you have customer service?
Please email us at firstname.lastname@example.org, and we can respond by email, or you can leave your number and the best time to call.