What’s your return policy?
All of our plants spend a year or more in our direct care at our own facility. We do not reship from third party suppliers as many companies do, that we may ensure the highest quality of product to you. We spend a great deal of time selecting the best plants possible from our inventory, and guarantee they arrive in healthy condition.
We do not guarantee plants that perish due to customer neglect or factors outside our responsibility. The most common factors being: 1) Forgetting to water the plant when necessary. 2) Extreme heat or cold. 3) Choosing a plant that is not hardy for a specific climate; we try to recommend the best plant for each customer, and warn those who choose a plant that may be risky for their climate. However, sometimes one may order a plant not suitable for their area and we do not notice their error.
Do you ship overseas and to P.O. boxes?
We don't ship internationally, and we don't ship to HI, CA, FL, and AK.
We don't ship nut producing trees to GA or TX.
We can ship to PO boxes.
Do you have customer service?
Please email us at firstname.lastname@example.org and we can either respond by email or you can leave your number and the best time to call.